Customer Support Operator
Are you looking for an exciting and energetic new role in customer support and are availible immediately? Do you want to work for a new start up tech company that is taking the country by storm? If so this may be the job for you.
As part of this customer support team, you will be responsible for calling potential members who have
expressed an interest in our company. We are growing, and with that comes a high level of interest. So much so that there’s not enough time to convert each interest into a new member - so this is where you come in!
The leads will be potential members that have downloaded our app but sometimes, as life gets in the way, they have not signed up. Your job is to chase them. You will talk these potential members through our signup process, answer their questions and use your persuasion skills to reassure them that we are the best!
Customer Support non-negotiable:
- Be confident, outgoing and enthusiastic with an excellent telephone manner
- Previous Financial services telesales experience and a track record of achieving
- You will be incredibly self-motivated and conscientious, wanting to make a real
difference to the business
- Ability to be able to listen, learn and adapt to feedback
Customer Support highly desirable:
- Some knowledge of Compliance, KYC, AML and associated regulations
- Previous experience working with a Fintech or digital bank
- Experience of using Zendesk and Predictive (or power) dialer