Operations Executive

Operations Executive
Permanent
Full time office based – St James’
£26,000 - £29,000

As Operations Executive you will be working in front of house and supporting with facilities management, general administration and database support. As operations executive you will be ambitious, enthusiastic and a fast learner who is looking to develop their career in office operations.

Key duties and responsibilities:
- Meeting and greeting visitors at reception.
- Answering calls, as first point of contact and transferring to relevant staff.
- Preparation of meeting rooms; you will need to be physically able to carry sometimes heavy and awkward items,
setting up AV and IT equipment, moving boxes of publications and drinks, stacking chairs and arranging tables.
- Take day to day responsibility for the office and meeting room environment, ensuring all the systems and
equipment are maintained and running smoothly.
- Facilities management; liaison with security, cleaners, electricians, aircon engineers, plumbers, audio-visual
engineers.
- Ordering office stock.
- Managing front of house Rota.
- Managing commercial room hire and promoting this to members.
- Preparing and service refreshments.
- Regularly checks shared inboxes.
- Updating all member and stakeholder personnel changes in database.
- General data cleansing.

Skills and experience required:
- High standard of customer service, both written and verbal.
- A true team player, willing to contribute and communicate respectfully.
- Enthusiastic about providing a first-class service to all visitors and stakeholders.
- Confident in proactively reacting to problems and requests.
- Ability to take ownership with good follow up.
- Able to multi-task, remain calm under pressure and prioritise time spent on tasks.
- Willing to undertake basic office facilities maintenance and use DIY tools.
- IT literate – confident using MS office, Outlook, database, zoom.