Operations Assistant / Receptionist

Operations Assistant
London, Westminster – full time office based
£22,000 - £26,000

We are currently recruiting for a professional membership body seeking a front of house assistant / database and general administration assistant
This a small and friendly working environment who are looking for real team player to support the wider organisation.
This is an entry-level, junior role, for an enthusiastic, flexible, fast-learner who is starting out in your career - you may have recently left education and be seeking your first job or looking for progression from your second job in a business environment.

Your Key Attributes
• High standard of customer service
• Good communication skills, both written and oral
• Excellent listening and questioning skills
• Enthusiastic about data and detail
• Aware of databases and the need for accuracy
• Aware of business principles
• Flexible, fast-learner
• Confident in proactively reacting to problems and requests
• Willing to undertake basic office facilities maintenance and use DIY tools
• Able to take ownership and follow up
• Able to multi-task, remain calm under pressure and prioritise time spent on tasks
• A true team player, willing to contribute and communicate respectfully
• IT literate – confident using MS office and beyond, eg Outlook, database, zoom etc

Main Duties
• Front of House – located at front desk 3 days per week
• Greeting and directing visitors and contractors
• Setting up meeting rooms and helping with audio-visual equipment
• Housekeeping - keeping all areas tidy, clean and well-stocked
• Answering first to main phone line and directing calls as appropriate
• Maintaining / checking the Bookings@ inbox on a daily basis
• Ordering lunches, including ‘team lunch’ every Friday
• Taking room bookings and liaising with ground floor reception
• Team Admin, Database and Membership – located in main office 2 days per week
• Proactively updating all member and stakeholder personnel changes in our database
• Data cleansing and data entry
• Maintaining / checking the Members@ inbox on a daily basis
• Issuing website password resets
• Keeping the printer stocked with paper
• Assisting members and stakeholders with enquiries on phone, by email, in person
• Arranging couriers / taxis
• Helping to arrange team socials
• Helping with event logistics / delivery
• Helping on facilities management, eg liaison with security, cleaners, electricians, aircon engineers, plumbers, audio-visual engineers etc
• Sending welcome emails to all new accounts
• Working with others to improve database/website ‘user experience’ and efficiency
• Occasionally helping with events@ shared inbox administration at busy times for events