A Day in the Life of Our Receptionist ChloePosted on 7th February 2017
A day in the life of Chloe…
The Reception/Front of House function is a pivotal role for any company, and one which has evolved greatly during our 30 years in the recruitment industry! Receptionists today are much more than just a switchboard; they often coordinate the whole guest experience as well as provide administrative support to their team. Receptionists are the ‘hub’ of communication and will use their exceptional customer service skills to meet, greet and host all internal and external visitors, as well as answering and managing all incoming phone calls and generally supporting the management of day to day admin. If you love interacting with people, then a receptionist role would be perfect for you! Receptionists acquire a huge amount of core skills from their role and many use these to help advance and progress their career.
Today we sat down with our fantastic receptionist, Chloe, to find out what she loves the most about managing The Maine Group’s reception desk and what makes her our star receptionist!
A bit about Chloe….
Chloe started out as a temporary candidate. She actually came to register with The Maine Group, with a degree in Psychology and a background in hospitality reception. As soon as we met her, we knew she was a brilliant candidate, so we invited her to join the Maine Team!
Chloe tells us about a typical day in her role:
My day starts with checking the reception diary and ensuring I have all the visitor packs ready for our guests! I have a selection of tasks that I maintain daily, i.e. – checking the office and meeting rooms are clean and tidy, ensuring we have enough kitchen supplies for the team and checking those all-important voicemail messages! People may think that a receptionist role is quite routine and monotonous but actually, it’s often highly task orientated and driven by the demands of the day. Once my morning tasks are completed and I’m prepared for the day, who knows where the rest of the day can take me. My day is always really varied; I am led by the needs of the team and there are often events to help plan, research projects to maintain, and spreadsheets to prepare and analyse. I can also often find myself running out to buy a variety of things for the team, from internal competition prizes, to birthday presents, to gifts for clients! And of course, the most important task of the day is meeting and greeting our guests, whether they be internal or external. I really enjoy meeting new people, and am happy to greet them with a smile when they come through our doors.
What’s your favourite part of your job?
I am a real people person, so I love that I get to meet and speak to a variety of different people every day! I am the first person our visitors see, so I always make sure I provide a warm welcome and help with whatever I can, as well as having a chat to them in our reception area. Our phones are also nonstop, so they keep me nice and busy! It’s really rewarding working for a Recruitment Consultancy as it’s so nice to hear that we’ve found our candidates an amazing new job!
What’s your least favourite part?
That’s tricky…sometimes I am asked to help with data entry tasks, which can seem quite repetitive, however, once I get into the routine of this I find the time just flies by!
When looking for your next role, what was the most important factor for you?
I’d say it’s really important to find the right company for you; I love working at The Maine Group because, culturally, I really fit in, and my values are definitely aligned with those of the business. It’s really important to relate to the company you work for. For me, I’m the first face people see and I provide the first impression! As a Receptionist, you represent the company so I think its key to represent something that matters to you!
Chloe’s Top Tip: Make sure you get enough sleep! I find that when I’m well rested I enjoy my days so much more -I’m more energetic, more focussed, and generally happier. When I’m enjoying my day, it translates through to my work; and people are more responsive and receptive. It also really pays off to organise your time where you can, I plan a timetable for my routine tasks and leave slots for whatever may arise, that way, I can usually ensure that everything is completed by the deadline!
Are you looking for a new Receptionist role? Does this sound like a job you’d enjoy and thrive in? Here at The Maine Group, we are always looking for exceptional Receptionists! In fact, we have some live vacancies right now, click here to view and apply
Alternatively, we are always looking for superstar temporary receptionists, so if you’re looking for ad hoc temp work, please get in touch with us here today!