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Network Officer - Relationship Management

Network Officer – Relationship Management
£28,000 - £30,000

A leading body in the UK is currently seeking a Network Officer to encourage, measure, manage and develop member engagement across the Branch Network.

This will include:
• Working with the Branch Network Manager to deliver an Events Programme for Branches
• Supporting the delivery of national and regional programmes of events and digital engagement through the Branch Network, working with volunteers and Branch Network Officers
• Supporting the promotion and marketing of Branch Network webinars, in-person and local discussion group events to members, students and the public
• Developing relationships with other bodies and providers to facilitate cost sharing and cross promotion and collaboration around education generally
• Systematically engaging with committees throughout the year, ensuring they are aware of best practices and guidance and are confident in their roles as volunteers
• Attending industry events to promote the Branch Network
• Supporting the process of branch prize winners
To apply you should have the following skills and experience:
• Exceptional Customer Service Skills (Relationship Management) including call and email handling
• Be a highly skilled CRM user
• Have excellent communication, interpersonal, team player skills
• Strong time management and multitasking capabilities
• Be competent in MS Office Packages
• Be competent in Adobe InDesign and Kentico CMS
• Have the ability to use customer engagement platforms, e.g. Dotdigital
• Have the ability to use office IT systems, e.g. CRM, Office 365 etc.

Benefits
• Full-time, 35 hours per week remote working permanent role.
• Pension You will be automatically enrolled into the Group Pension Plan (9% employer and 3% employee contribution)
• Income protection cover which provides up to 75% of salary if you are absent due to ill health for more than 13 weeks.
• 24-hour group personal accident scheme providing a sum equal to three times your current salary in the event of your permanent disability/loss of a limb/ death.
• Non-contributory life assurance cover of 4 times your salary.
• The organisation offers a generous holiday entitlement from 22 - 27 days depending on your length of service.

How To Apply

Job Reference:

MC/SF/27185

Contact Details:

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