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IT Manager

IT Manager
12 month contract (potential to extend or go perm)

We are current recruiting for a leading health charity of c200 staff for a IT Manager. The IT Manager is primarily responsible for providing and managing the IT support function for the organisation. Managing a support team of five, the post holder will possess strong leadership and management skills, in addition to a broad level of IT technical expertise. This will be a hands-on role with the post holder expected to act as an escalation point for any 3rd line issues or requests. In addition to overall responsibility for the IT Support function, the post holder will be an excellent communicator who will work with users at all levels to ensure that they have access to IT systems, services and applications that support the delivery of high-quality services leading to the achievement of the organisation's objectives and targets.
The IT environment consists of a Cisco networking backbone (Meraki, Firepower and ISE devices) with a primarily Windows (10 and Server) server and desktop infrastructure (small on-premise footprint with the rest now in Azure). The organisation are heavy adopters of the Office 365 stack, alongside a small set of 3rd party applications. The IT team perform a large amount of data analysis across all teams, and therefore have suitable hardware, software and processes to support this. The post holder is expected to possess significant experience in all these key areas
Skills and experience required:
l Experience of managing a helpdesk / service desk team
l Previous experience of scoping and implementing a new service desk support platform would be highly advantageous
l Excellent technical administration experience of a Windows based environment
l Advanced technical skills of Windows Server including DNS, DHCP, Certificates, Group Policy, Active Directory, Windows Firewall
l Exceptional administration skills within the O365 remit of applications (Skype/Teams, Exchange, OneDrive, Defender, Security and Compliance, Intune, user administration
l Deep technical knowledge of Microsoft Azure backed up with relevant certifications
l Administration experience of SharePoint Online with an understanding of site creation and configuration, alongside securing access
l ITIL certified with good experience of working within an IT department aligned to ITIL

How To Apply

Job Reference:


Contact Details:

Siobhan Flude
Specialist Charity Recruitment Consultant

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