Digital Product and Programme Manager

Product and Programme Manager

£75,000 - 80,000

Central London


Our client is an innovative digital marketing firm based in Central London and they are seeking a programme manager to create and oversee a commercial agile delivery project.

The role supervises both client and programming requirements.

Key responsibilities include:

Client Management

Management of client interaction and expectations with projects
Maintain and generate opportunities to increase customer satisfaction, resulting in strengthened client rapport
Ownership of liaised contractual agreements
Engagement in senior steering meetings, proactively in the project duration.
Program Management

Full accountability for the success in delivery of customer interactions with programs targeting the retail industry.
Management and planning of budgets, targets and schedule protocol
Progress review meetings to monitor risks and actions – and generating clear reports
Responsible for Demand Management & Resource Planning
Financial forecasts: revenue, profitability, margins, bill rates & utilisation across designated projects
Act as the primary client advocate for all programmes.

Skills and Experience

Digital marketing Project/Programme Management experience – minimum 10 years
Clear understanding of commercial structures
Thorough understanding of software development lifecycles (SDLC); ideally Product / Innovation Management
Delivery methods knowledge in: Prince 2, Agile and Waterfall
Detailed knowledge of retail channelling, particularly multi-channelling
Proven presentation, negotiation and communication skills
Proven commercial viable project planning
Proven status report generation
Experience in pre-sales & contract formalisation
Experience in managing off shore teams
Experience with CloudCraze, Sitecore and Adobe Experience