The General Manager is responsible for the oversight and management of all operational activities at the office including Human Resources, Office Management, IT, Facilities and PR & Comms. The GM will report into the CEO and will provide the link between the business and the CEO and act as 'People Champion’ for the organisation to put people at the heart of the business and to safeguard the business against the loss of key personnel while proactively attracting and developing talent.
To devise and implement an end to end Talent Management strategy and report back to the CEO and Senior Management team on progress.
To proactively manage the organisation’s talent attraction and retention strategy.
To facilitate a 360 degree employee engagement programme with a clear strategy for managing the subsequent data and communications.
To identify a strategy for the continued development, training and progression of al staff.
Responsible for recruitment and full employee life cycle, including induction, probation, training and development and appraisal and review process.
To write and review contracts, policies and staff handbook.
To coordinate grievances and disciplinary procedures.
Implement sickness, absence and holiday management processes
To develop excellent interdepartmental relationships with the board, managers and colleagues from all departments.
To develop individuals and managers through coaching.
To oversee all facilities including health and safety. Liaising with the landlord regarding building issues, contractors etc.
Manage the Front of House team to make sure they are carrying out their responsibilities which includes: managing meeting rooms, meeting and greeting visitors, keeping the FOH area tidy and presentable, looking after all catering for meetings, dealing with couriers, ordering stationary, dealing with external suppliers etc.
Communications & PR
Preparing monthly news letters to communicate messages, new hires, staff events, charity events etc.
General communications with the family through various forms i.e. Trustee and STP meetings
The Successful Applicant
As the General Manager you will show demonstrable experience of designing and delivering a range of programs including; training needs analysis, strategic planning and talent & succession planning. You will be the "go-to" person for all employees and responsible for voicing any areas of concern; the eyes and ears of the office who understand the importance of confidentiality! You will operate an open door policy and possess a sense of total fairness / totally non-partisan.