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How to be a better PA

Posted on 16th April 2015

Behind every successful CEO, director or senior executive there's nearly always a great PA or secretary to handle the multiple administrative and operative tasks that keep a successful company running at full capacity. 
 
However, a PA's role is not easy and you'll typically need to juggle many different duties and remain extremely organised to ensure you stay on top of everything.
 
If you're looking for some quick tips on how to perform to the best of your ability, this article should give you a great starting point. So without further ado, here are some recommendations for becoming a star PA.
 
1. Master multitasking
 
As previously mentioned, PA's are busy! The life of a PA involves handling a large number of administrative processes simultaneously, so it's important to multi-task effectively.
 
Time is precious! Directors will often expect their PA to become an extension of themselves and make decisions for them; they are a pivotal part of any business! As their judgement is often relied upon, and there is lots to do, they must show the ability to prioritise the most vital jobs and fast-track any urgent calls or matters where necessary.
 
2. Work on communication skills
 
If you're going to be a star PA, you will need to develop excellent communication skills - as you'll often be the first point of contact for clients, customers, suppliers and colleagues.
 
PAs should be polite and professional, but firm when required. You'll also need good spelling, punctuation and grammar, because PAs regularly write email responses and reports on behalf of their boss.
 
3. Learn shorthand
 
While there are many audio devices available to record speeches or take minutes, learning shorthand is a vital skill for speeding up the transcription process.
 
A PA will usually be asked to take notes on the fly and possessing shorthand will not only be a desirable trait in your current role, it could be an essential skill when looking for a new job.
 
4. Brush up on technology skills

Keep up to date! Technology is an increasingly important part of many workplaces worldwide, so keep up to date with any developments that could affect you as a PA.
 
Skills in Microsoft Office are usually mandatory, but growth in mobile devices such as smartphones and tablets now means there are a number of apps that could help with your productivity, organisation and timekeeping. Also, as soon as technology breaks down, trust us, you as the PA will be first to know about it! So skills in this area will definitely help. For more info or details on becoming a PA, contact our Secretarial team today!